□ Store name

vernacle online store

 

□Sales Manager

Yuya Matsumoto

 

□ Retailer

Vernacle Inc.

 

Location

2-18-10 Nishi-Waseda, Shinjuku-ku, Tokyo 169-0051

 

□Telephone number

080-5466-8945

 

□ URL

http://www.vernacle.jp

 

□Email address

info@vernacle.jp

 

□About product sales prices

Sales price displayed on this website (tax included)

 

□About necessary charges other than the product

・Consumption tax

・Shipping fee ( 1,100 yen (tax included) for the whole of Japan. However, it is free for orders over 22,000 yen (tax included). Delivery must be to one address within Japan. Free shipping may not apply to some large works or remote islands.)

・Payment fee (free for credit card payments, bank transfer fees apply)

 

□ Payment method and timing

・ Credit card payment ( VISA , MASTER , AMEX )

Credit card withdrawals are subject to the terms and conditions of each credit card member.
When you use a debit card, the money is immediately debited from your deposit account.
It will take some time to process a refund when canceling or returning an order (usually about one week, up to Approximately 75 days.
We are unable to tell you when the refund will be made, so please contact your card company for more information.
If you would like a receipt, please specify the recipient's name and any notes on the cart screen. Please note that we cannot issue "PayPal" receipts.

・ PayPal

Your card information will be protected by PayPal security. Payment will be finalized when the item is in stock.
The order amount will be debited according to the PayPal membership terms and conditions.
※Regarding receipts
After logging in to PayPal, please proceed to issue a receipt from the management screen.
Please note that we are unable to issue such certificates at our store.

・ShopPay/ApplePay/GooglePay

You can make payments using the shipping address and payment method registered in your account.

・Bank transfer payment

Please make payment to the specified account within 7 days of placing your order .

 

□ Regarding delivery time

As a general rule, your order will be delivered within 1 to 5 days of the order date (excluding some remote islands).

If you pay by bank transfer, we will ship the item after confirming your payment.

*Shipping may be delayed for the following reasons.

・When we are unable to ship products due to our store being closed during the New Year holidays, summer holidays, or other times.

・If delivery is delayed due to circumstances at the delivery company after the product has been shipped.

 

□Returns and exchanges

1. Returns and exchanges due to customer convenience

Please note that we do not accept returns or exchanges for reasons of customer convenience after the product has been delivered.

2. Damage to artworks, incorrect items, etc.

In the unlikely event that the work is damaged or the wrong item is delivered, please contact us by email or phone within 3 days of receiving the work.

If the store finds that the item is damaged or incorrect, we will repair, exchange or return the item at our expense.

However, we cannot accept returns in the following cases:

・If you use it

・If damage or scratches occur due to customer reasons

If you do not contact us within 7 days after the item arrives

□ Regarding the issuance of a delivery note and the omission of bundling

In order to promote resource conservation and protect customer personal information, we will omit issuing a delivery note. Please note that as a general rule, a delivery note will not be issued or included in your package.

If you would like a delivery note to be issued and included with your order, please write "Delivery note requested" in the comments section when placing your order.

*Please check the order details in the email we will send you after your order is completed.
In addition, we apologize for the inconvenience, but please check your settings, such as "unblocking domain-specific reception," so that you can receive emails from info@vernacle.jp .